Store Policies

Refund & Return Policy

Last updated: March 2026

DeckFuel accepts returns for sealed Pokémon TCG products within 14 days of delivery. Items must be unopened, in original factory-sealed condition, and free of damage or alteration.

Non‑returnable items

• Opened products
• Singles, code cards, or loose packs
• Clearance items
• Digital goods

Return process

• Contact us at info@deckfuel.co with your order number.
• We will provide return authorization and instructions.
• Refunds are issued after inspection of the returned item.

Return shipping

Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.

Damaged or incorrect items

If your order arrives damaged or incorrect, contact us within 48 hours of delivery with photos. We will resolve the issue promptly.

Shipping Policy

Last updated: March 2026

Processing time

Orders are processed same‑day or next‑day, Monday through Friday.

Shipping methods

We ship using USPS, UPS, or FedEx depending on order size and destination.

Tracking

All orders include tracking information sent to the email provided at checkout.

Packaging

Products are packaged using protective materials to maintain sealed condition during transit.

Lost or stolen packages

Once a package is marked as delivered by the carrier, DeckFuel is not responsible for loss or theft. Customers should contact the carrier for further assistance.

Privacy Policy

Last updated: March 2026

Information we collect

• Name and contact information
• Shipping address
• Payment information (processed securely by third‑party providers)
• Order history

How we use your information

• To process and fulfill orders
• To provide customer support
• To send order updates
• To improve store operations

Data security

Payment information is handled by secure third‑party processors. DeckFuel does not store full credit card details.

Third‑party services

We may use trusted third‑party tools for analytics, payment processing, and shipping.

Your rights

You may request access, correction, or deletion of your personal information by contacting info@deckfuel.co.

Terms & Conditions

Last updated: March 2026

Use of the site

By using the DeckFuel website, you agree not to misuse the site, attempt unauthorized access, or interfere with store operations.

Product availability

All products are subject to availability. Inventory is updated regularly, but errors may occur.

Pricing

Prices are listed in USD and may change without notice.

Order acceptance

DeckFuel reserves the right to cancel or refuse any order due to suspected fraud, inventory discrepancies, or policy violations.

Limitation of liability

DeckFuel is not liable for indirect or consequential damages arising from the use of our site or products.

Governing law

These terms are governed by the laws of the State of West Virginia.